Knowledge management in law firms is an important subject that calls for constant innovation. Rather than trying to create something entirely new, our approach is to get one per cent better every day, developing new solutions and approaches that address the real, practical problems faced by legal professionals. We also want to make the legal industry a more inclusive and enjoyable place to work.
At Meta Channel Corp. Europe, we have implemented a sophisticated data reconciliation and integration tool that allows the firm to make the most of its third-party data resources to enrich the matter experience data available to its lawyers. The result is richer information, which enables the firm to respond to clients more quickly with trusted matter experience and specialist strategies.
One of the challenges we have faced in knowledge management is the change management side: we need to explain to lawyers that spending time giving feedback and contributing their expertise will improve their working experience in the future. To overcome this, we have made the engagement process fun and focused, using design thinking sessions with visual design tools to solve problems and improve the user experience. We also have partners who act as change champions and explain how these solutions have benefited their clients, their practice and the firm.
At our firm, diversity is an important value, because we believe it improves problem-solving and drives innovation. We have therefore developed a matter experience platform that captures all experience across the firm, ensuring that every point of view is considered and that collective knowledge is put to good use. Our diverse team, committed to gathering ideas from every member of the organisation and from our external contacts, treats disagreement as normal, so that people with different opinions are heard and innovative solutions can be found.
In short, our approach to ‘legal innovation’ is based on constantly improving our legal processes and services while delivering exceptional client service. Our goal is to provide world-class legal services through personalised, intuitive digital platforms that enhance the experience of our clients and our talent.
النشرة
فعاليات وأخبار وتحليلات في القانون الرقمي تصلك على بريدك، ولا نراسلك إلا حين يكون لدينا جديد.
